1. Introduction

Welcome to MultiJunction.co.za, owned and operated by Multi Junction Technologies (Pty) Ltd (“we,” “us,” “our”).
By visiting our website or purchasing from us — including through platforms such as Takealot, Makro, Bidorbuy (Bobshop), Amazon, and others — you agree to these Terms and Conditions and our Privacy Policy.
We encourage you to read this page carefully to understand how we operate, protect your information, and ensure a safe and fair shopping experience.

 

2. Our Commitment

Since our founding in 2008, our mission has been to make technology, innovation, and quality products accessible to everyone.
We’re committed to transparency, integrity, and excellent customer service in every transaction.

We ask all users to provide accurate contact information (full name, address, and phone number) to help us process orders smoothly and deliver efficiently.

 

3. Products and Authenticity

•Product photos and descriptions are provided to the best of our knowledge but may vary slightly due to supplier updates or screen display differences.

•We strive for accuracy, but occasional pricing or typographical errors may occur — if they do, we’ll correct them promptly and communicate with you before processing.

•Multi Junction Technologies is not responsible for product variations caused by supplier or manufacturing updates.

 

4. Orders and Payments

•Orders are confirmed once payment is received and verified.

•We accept secure payments via PayFast, Paystack, and other approved gateways.

•All transactions are encrypted for your safety — we never store or access your banking details.

•For EFT payments, orders will only be released once the payment has reflected in our account.

•In rare cases, if an order cannot be fulfilled, we will contact you immediately and issue a full refund.

 

5. Delivery and Collection

•You can choose to collect your order from our warehouse at 27 Andromeda Road, Crown Mines, Unit 4, Johannesburg, 2092, or have it delivered through our courier partners.

•For collections, kindly book an appointment in advance so we can prepare your products and have them ready when you arrive. Walk-ins without prior booking may experience a short waiting time while we prepare the order.

•Payments can be made in-store at the time of collection.

•Delivery times may vary depending on location, and while we do our best to meet expected dates, occasional courier delays can occur.

•Once your order leaves our facility or is collected, ownership and responsibility transfer to you.

 

6. Returns, Refunds, and Exchanges

•We gladly accept returns within 30 days for unused items in their original packaging.

•Used items may be repaired or replaced under warranty within 21 working days, depending on supplier inspection.

•Refunds are processed via the original payment method within 7–14 business days after approval.

•Certain items — such as digital downloads, custom-made products, or hygiene-sensitive goods — may not be eligible for return.

•If you have a concern, please reach out — our team is always happy to assist and find a fair solution.

 

7. Warranty and Product Support

•Warranty coverage varies depending on the brand and product type.

•While we take pride in offering reliable products, Multi Junction Technologies cannot be held responsible for misuse, accidental damage, or wear and tear beyond manufacturer coverage.

•Our support team will guide you through any warranty or repair process with care and efficiency.

 

8. Privacy Policy

We value your privacy and are fully compliant with the Protection of Personal Information Act (POPIA) of South Africa.
This section explains how we collect, use, and protect your personal data when you interact with us.

8.1 Information We Collect

We collect information necessary to process your orders and improve our services, including:

•Name, address, contact number, and email address

•Payment and billing information (handled securely through third-party gateways)

•Order history and customer communication

•Website usage data (via cookies and analytics tools)

8.2 How We Use Your Information

We use your personal information to:

•Process and fulfill your orders

•Deliver products and manage logistics

•Communicate updates, invoices, and support

•Improve our website and customer experience

•Comply with legal or regulatory obligations

8.3 How We Protect Your Information

We implement secure systems and encryption to protect your data against unauthorized access, alteration, or misuse.
Your information is stored on secure servers and accessed only by authorized personnel for legitimate business purposes.

8.4 Sharing of Information

We do not sell, rent, or trade your personal information.
We may share limited details with trusted service providers (couriers, payment gateways, etc.) solely to complete your transaction or deliver your order.
All third-party partners comply with POPIA and maintain strict confidentiality.

8.5 Your Rights

You have the right to:

•Request access to your personal data

•Request corrections to inaccurate information

•Withdraw consent for marketing communication at any time

•Request deletion of your personal information (where legally permissible)

To exercise any of these rights, please email us at support@multijunction.co.za.

8.6 Cookies and Tracking

Our website uses cookies to enhance user experience, analyze performance, and remember preferences.
You can disable cookies in your browser, but some site functions may not work properly without them.

 

9. Intellectual Property

All content, including logos, product images, and written material, is the property of Multi Junction Technologies (Pty) Ltd.
You’re welcome to share our content for personal or non-commercial purposes, but it may not be copied, altered, or reused for commercial use without written permission.

 

10. Limitation of Liability

We do our utmost to provide accurate information and quality service.
However, Multi Junction Technologies, its staff, and affiliates cannot be held responsible for indirect losses, courier delays, or damages caused by factors beyond our control.
If an issue arises, our responsibility will be limited to the value of the item purchased, and we’ll always work with you toward a fair resolution.

 

11. Dispute Resolution

If you have a concern, please contact us at support@multijunction.co.za — we’ll do our best to resolve it quickly and professionally.
If a matter cannot be settled informally, it may be referred to arbitration in Johannesburg under South African law.
Our aim is always cooperation and understanding, not confrontation.

 

12. Governing Law

These Terms and Conditions and our Privacy Policy are governed by the laws of the Republic of South Africa, and any legal matters will be handled within this jurisdiction.

 

13. Updates

We may occasionally update these Terms and the Privacy Policy to reflect improvements in our services or compliance requirements. The most current version will always be available on our website.

 

14. Contact Us

Multi Junction Technologies (Pty) Ltd
📍 27 Andromeda Road, Crown Mines, Unit 4, Johannesburg, 2092
📞 087 550 5167
📧 support@multijunction.co.za
📱 WhatsApp: 07 666 50 777